Breaking the silence

Well look at that, two weeks since my last update. Perhaps there's been nothing happening that's worth writing about? Har!

This past week, in fact, was spent at PayPal's customer service & anti-fraud center in subfreezing Omaha, Nebraska, shadowing specialists from three groups and attending a day-long summit on key initiatives for 2007. I took 13 pages of handwritten notes, and over the course of the weekend I'll be culling through them and distilling out the public-safe parts, mostly focusing on the out-of-office experiences, for your reading enjoyment.